{"id":2918,"date":"2023-04-17T11:07:27","date_gmt":"2023-04-17T11:07:27","guid":{"rendered":"https:\/\/old.grottega.it\/?page_id=10"},"modified":"2026-10-21T12:56:56","modified_gmt":"2026-10-21T10:56:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/old.grottega.it\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2918\" class=\"elementor elementor-2918\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-598ceab0 e-flex e-con-boxed e-con e-parent\" data-id=\"598ceab0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-762c6baf elementor-widget elementor-widget-text-editor\" data-id=\"762c6baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n<p class=\"wp-block-paragraph\">Our return and refund policy lasts for\u00a0<strong>14 days<\/strong>.<br \/>If 14 days have passed since the date of receipt, unfortunately we cannot offer you a full refund or replacement.<\/p>\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must be\u00a0<strong>unused<\/strong>, be in the\u00a0<strong>same conditions<\/strong>\u00a0where you received it and in the\u00a0<strong>original packaging<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">Some types of articles are\u00a0<strong>excluded from the return<\/strong>, such as:<\/p>\n\n<ul>\n<li>Costume jewelry items<\/li>\n<\/ul>\n\n<ul>\n<li>Ceramic articles for food use<\/li>\n<\/ul>\n\n<p>\u00a0<\/p>\n<!-- \/wp:post-content --><!-- wp:paragraph -->\n<p><strong>Additional non-returnable items:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Gift cards<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Downloadable software products<\/li>\n<!-- \/wp:list-item --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>To complete the return, the following is required:\u00a0<strong>receipt or proof of purchase<\/strong>.<br \/>Please\u00a0<strong>return the product directly to the manufacturer&#039;s registered office<\/strong>.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Partial refunds<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>In some situations we may only give partial refunds, for example:<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:list -->\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Book with obvious signs of use<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Any item not in original condition, damaged or missing parts for reasons not attributable to us<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Items returned more than 14 days after delivery<\/li>\n<!-- \/wp:list-item --><\/ul>\n<\/li>\n<!-- \/wp:list --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Refund procedure<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>Once your return is received and inspected, we will send you an email to notify you of receipt and approval or rejection of your refund.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>If approved, your refund will be automatically processed and credited to your\u00a0<strong>credit card or original payment method<\/strong>\u00a0within a certain number of working days.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Delays or missing refunds<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>If you haven&#039;t received your refund yet:<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:list {\"ordered\":true} -->\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Please check your bank account again.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Contact your credit card company (it may take some time before official registration).<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Contact your bank: there is often a processing time before the funds are posted.<\/li>\n<!-- \/wp:list-item --><\/ol>\n<\/li>\n<!-- \/wp:list --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>If you have followed all these steps and still have not received your refund, please contact us at <strong>info@grottega.it<\/strong>.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Items on sale<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>Only the articles at\u00a0<strong>full price<\/strong>\u00a0can be refunded.<br \/>Items purchased in\u00a0<strong>promotion or sale<\/strong>\u00a0are non-refundable.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Substitutions<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>We only replace items if\u00a0<strong>defective or damaged<\/strong>.<br \/>If you need an exchange for the same product, please send us an email at\u00a0<strong>info@grottega.it<\/strong> with photographic proof within 48 hours of receiving your order and ship your item to:\u00a0<strong>VIA MICHELANGELO BUONARROTI, 6, 74014 LATERZA TA<\/strong>.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Gift Returns<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>If the item has been marked as\u00a0<strong>gift<\/strong>\u00a0upon purchase and shipped directly to you, you will receive a\u00a0<strong>gift credit<\/strong>\u00a0equal to the value of the return. Once we receive the product, we will send you a voucher.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>If the item was not marked as a gift or the order was sent to the donor, the refund will be made directly to the donor, who will be notified of the return.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:separator --><\/ul>\n<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:separator --><!-- wp:heading --><\/ul>\n<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Return shipping<\/h2>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:heading --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>To return your product, ship it to:\u00a0<strong>VIA MICHELANGELO BUONARROTI, 6, 74014 LATERZA TA<\/strong>.<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><!-- wp:list -->\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>The\u00a0<strong>return shipping costs<\/strong>\u00a0are the responsibility of the customer and\u00a0<strong>are non-refundable<\/strong>.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>If you receive a refund, the cost of return shipping will be deducted from the refunded amount.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Delivery times for replacements may vary depending on your location.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<\/li>\n<!-- \/wp:list --><!-- wp:paragraph --><\/ul>\n<\/li>\n<\/ul>\n<p>For high value items, we recommend using a\u00a0<strong>tracked shipping service<\/strong>\u00a0or purchase shipping insurance.<br \/>We do not guarantee that you will receive the returned product without a tracked service.<\/p>\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph --><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Panoramica La nostra politica di reso e rimborso ha una durata di\u00a014 giorni.Se sono trascorsi 14 giorni dalla&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2918","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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